# KYC Made Easy: How to Take a Perfect ID Picture

When utilizing TygaPay, your document undergoes two checks. Initially, it is scanned to extract personal information such as your name, surname, date of birth, etc. Subsequently, our AI verifies the authenticity of your document.

<figure><img src="/files/XLUXsz3PMDocxGMz8Yc7" alt="" width="375"><figcaption></figcaption></figure>

We strongly advise using a smartphone to capture the picture of your Identity Document. If you use our Web application on a laptop, click the "EMAIL ME A LINK" button. This will send a link to your email address, allowing you to easily continue on your smartphone by opening the link.

While capturing a picture that meets our requirements can sometimes be challenging, we provide the following tips to guide you through the process:

| ✅ Do                                                                                    | ❌ Don't                                                                                                                                                  |
| --------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------- |
|                                                                                         |                                                                                                                                                          |
| Take a **live picture** of your physical ID document                                    | Submit a non-live ID image, scan, or photo from the screen                                                                                               |
| Select the appropriate category for your document                                       | Submit a different type of document from the ID type selection                                                                                           |
| Use **landscape mode** when taking a picture with a mobile phone                        | <p>Take a picture in portrait mode.</p><p>This reduces the size of the ID shown in the image, which may result in difficulties when reading the data</p> |
| Ensure all four corners of the ID are visible                                           | Crop the image results in some information on the ID being obscured or lost                                                                              |
| Minimize glare, shadows, and reflections on the ID                                      | Take a picture with glare, shadows, or reflections obscuring the information                                                                             |
| Take a clear picture where all data is readable and nothing obscures the ID information | Take a blurry picture or a picture where something (ex, your fingers) covers part of the ID information                                                  |

| 💡 Other tips                                                                                                                                                                                                                 |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|                                                                                                                                                                                                                               |
| **Focus Issues:** If your device has trouble focusing on the Identity Document, consider clearing the cache, data, and permissions, and then try again.                                                                       |
| <p><strong>Lighting:</strong> Use natural light whenever possible. Avoid using flash, as it can create glare.</p><p><strong>Background:</strong> Use a dark, solid-colored background to help your ID document stand out.</p> |
| **Reading failures:** If our system cannot read your Identity Document or fails to read the back side, try taking photos of both sides as the front side of your Identity Document or Driving License instead.                |
| **Intra-country (domestic) documents:** Some countries (e.g., Russia, Ukraine) have internally accepted passports that are not recognized internationally. Such documents are considered "national identity documents."       |

These guidelines ensure a smooth verification process and help maintain the integrity of our platform. If you encounter any difficulties, please don't hesitate to ask for assistance at **<support@tygapay.com>**


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://faq.tygapay.com/tygapay/kyc-verification/kyc-made-easy-how-to-take-a-perfect-id-picture.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.